Oktoshot Support
Oktoshot runs on macOS 15 and later, on Apple silicon and Intel Macs. Here are answers to the most common questions.
Contact support
Questions, bug reports, or purchase help. Replies come from the developer.
Using Oktoshot
Getting started
Paste code, open a source file, or type directly in the Editor. Choose a preset, adjust the design, then copy or export the image.
Shortcuts integration
Open Apple Shortcuts, search for Oktoshot, and add the Create Code Image action. Run the App Store version of Oktoshot at least once before testing.
Purchases and your data
Pro does not appear after purchase
Make sure the Mac App Store uses the same Apple Account, then reopen Oktoshot while connected to the internet.
Where is my data?
Saved snippets, presets, and export recipes remain on your Mac. Oktoshot does not provide an online account or cloud recovery service.
Reporting a problem
Including the following helps us investigate quickly:
- Your macOS version and the Oktoshot version.
- What you expected to happen, and what happened instead.
- The steps that reproduce the issue.
- A screenshot when the problem is visual. Please leave out confidential source code.
Write to nicolae.nicolaev@oktocore.com. Please do not send passwords, payment details, or other sensitive data.